Correction and feedback intake
How to report site issues without sending private order data
Last trust review: June 9, 2026
Direct answer: Use the contact page for Mulebuy editorial questions, correction requests, broken links, disclosure questions, and feedback about guide or comparison wording. Do not use it for active Mulebuy orders, payments, returns, tracking, warehouse support, or private account help; those issues must go through the relevant platform, seller, carrier, or payment provider.
The contact page now gives a safer evidence intake path. It asks for page-level facts that help improve the site while discouraging passwords, order identifiers, payment details, addresses, and other sensitive data that this guide hub does not need.
Name clarity
| Name | What it is | Controlled by this guide hub? |
|---|---|---|
| Mulebuy Info | Independent guide site with editorial content, comparison snapshots, disclosures, and correction policy. | Yes |
| Kakox | External spreadsheet/category browsing destination. | No |
| Mulebuy platform | Third-party shopping-agent platform controlling accounts, orders, warehouse QC, fees, refunds, and shipping. | No |
| mulebuy.com | External registration/referral URL. It may be monetized, but it is not controlled by Mulebuy Info and does not affect rankings. | No |
Evidence snapshot: Last checked: June 9, 2026. Checked by: Mulebuy Editorial Team. Data source: local Mulebuy trust pages, correction policy, editorial policy, affiliate disclosure, public data assets, and manual review of site-level support boundaries. Source confidence: High for Mulebuy contact-scope rules and privacy guidance; low for any active order or platform support issue until handled by the relevant third-party service. Must verify live: page URL, exact claim, checked source, date checked, public link or redacted evidence, and whether the request is about site content rather than a live order.
Send useful editorial context
- Include the Mulebuy page URL, the exact sentence or table value, why it may be wrong, and the date you checked it.
- For comparison or data issues, include the agent name, field name, and whether the current source is a live account screen or public page.
- For broken links, include the source page and destination URL if visible.
Do not send sensitive account data
- Do not send passwords, payment details, full tracking numbers, home addresses, private IDs, or unredacted order screenshots.
- If a screenshot is necessary for a site correction, remove personal details, order IDs, balances, and addresses first.
- This guide hub does not need private data to update wording, links, disclosures, or correction notes.
Route active order issues elsewhere
- Warehouse problems, payment disputes, parcel tracking, seller returns, refunds, and account access belong with the relevant platform or carrier.
- Mulebuy can improve guide wording about those workflows but cannot open support tickets or change platform decisions.
- Use the return, tracking, payment, and shipping guides to prepare questions for the platform support channel.
What this guide hub can change
- This guide hub can revise page copy, update sitemap lastmod when content materially changes, clarify affiliate disclosure, and add correction notes.
- This guide hub can add source-confidence caveats when evidence is weak or a field needs live verification.
- This guide hub can remove or rewrite outdated recommendations after a verified material change.
Update log: June 9, 2026: Added correction-intake instructions, privacy-safe evidence rules, active-order boundary, source confidence, and related trust links.
Related trust resources: